Returns & Exchanges
At FormDTM Official, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging with all accessories and proof of purchase to be eligible for a full refund.
Initiate Your Request
Log into your FormDTM account and navigate to your order history to select the specific electronic item you wish to return and submit a formal request.
Prepare the Package
Carefully pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.
Inspection and Refund
Once our technical team verifies the unit's condition and serial number, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing