Frequently Asked Questions
Everything you need to know about your FormDTM experience.
What kind of warranty comes with FormDTM electronics?
All FormDTM products come with a standard 12-month manufacturer warranty covering any technical defects or hardware malfunctions under normal usage conditions.
How long does shipping take and can I track my order?
Orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 days. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy for opened electronic items?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging, you are eligible for a full refund or exchange, though a small restocking fee may apply in certain cases.
Are FormDTM products compatible with all operating systems?
Most of our hardware is plug-and-play compatible with Windows, macOS, and Linux. Please check the specific product description page for detailed software compatibility and driver requirements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Do you provide technical support if I have trouble setting up my device?
Absolutely. Our dedicated technical support team is available via live chat and email to assist you with setup, firmware updates, and troubleshooting to ensure you get the most out of your purchase.